Effective Business Communication
Describe the key elements of effective listening
Describe the factors that make a telephone call effective
“How to run an effective Business meeting”.
Make sure you include information about the characteristics of a good
meeting:
Describe the factors that differentiate a productive meeting from an
unproductive one. Explain how you can make a positive contribution to
any meeting.
Differentiate between a formal and an informal agenda.
Describe the purpose and contents of the Minutes of a meeting.
Describe the responsibilities of a Chairperson.
How to make an effective Business presentation”.
Describe the different occasions which require information to be
presented to others
Explain the characteristics of an effective presentation, including the
difference between an effective and ineffective visual aid.
