Describe what system you will choose to implement your To Be -CRM, ERP, etc. and why (these are the Strategic Initiatives to be undertaken).

MusicMan

Section 3 again refer to your To Be (as Exhibit 2) and indicate where the specific improvements have been made and how they fix the As Is problems.
You BPM diagrams are excellent so explaining what’s in them is what you need to focus on.

Describe what system you will choose to implement your To Be -CRM, ERP, etc. and why (these are the Strategic Initiatives to be undertaken).