Client Care Skill
Identify the provisions of the SRA Code which govern how a client complaint
should be handled once it has been made.
Note: your answer to this part of the question must be confined to those
provisions which apply after a complaint has been made.
(b) Explain how the firm should deal with the complaint from the clients in order
to demonstrate best practice in relation to complaints handling.
Harrington-Finch is also acting for Charlie Phillips who is in the process of
divorcing his wife Ingrid. He has moved out of the family home and is currently
living in a rented flat. Charlie’s sister, Jade, has telephoned the firm, asking for
Charlie’s current address, as she says that she wishes to write to her brother.
Explain whether it is in order for the firm to give Charlie’s address to Jade. Give
full reasons for your answer and support your explanation with any relevant
provisions of the SRA Code of Conduct. If you think that the address should not
be given to Jade, what alternatives would you suggest?
As a guide, you should aim to answer Question 4 in 200 to 250 words (not
including the question)
