How comfortable were you? What Heron category did you use? Was it appropriate, Was it effective? How did it relate to your goal? What alternatives were there?  

Reflective Analysis

GENERAL communication how did it make you or the client feel – what evidence is there for this reaction?

How comfortable were you? What Heron category did you use? Was it appropriate, Was it effective? How did it relate to your goal? What alternatives were there?