How does The Ritz-Carlton match up to competing hotels? What are the key differences?Discuss the importance of the “wow stories” in maintaining top-quality customer service for a luxury hotel like The Ritz-Carlton.

Unit 5 Discussion Question

Questions
1. How does The Ritz-Carlton match up to competing hotels? What are the key differences?

2. Discuss the importance of the “wow stories” in maintaining top-quality customer service for a luxury hotel like The Ritz-Carlton.