Example “Why” Question: Why are call center employees voluntarily leaving the company at such a high rate?
Identify a high-level problem in your business or industry. Consider areas where the organization or department is not meeting metrics (example: low customer satisfaction, attrition problems, defects, etc.).
Why are call center employees voluntarily leaving the company at such a high rate?
A shoe manufacturing company is having a problem with returns and customer complaints in their boot division. Top executives are meeting to figure out what these problems in the boot division are costing the company.
Create an affinity diagram with at least six types of cost centers to show where the boot division is costing the company money. Your diagram should include the following:
A. The problem statement.
B. At least six types of cost centers that are being affected by the boot division.
