Analyze the Boeing crisis and how the organization managed and communicated about the crisis.
Identify what kind of crisis it was, who was involved, when did it happen, what happened.
Using either Image Repair Theory or Discourse Renewal, analyze the communication and apology by the organization.
Evaluate the effectiveness of the communication/apology. Do you think it was effective? Why or why not?
Hospital Case Study- Communication in the Healthcare Environment
Write a case study based on your own experiences (or friend/family) or observations in which you describe one of the following events or communications in a hospital : a nurse-physician, nurse-patient, doctor-patient or healthcare administrator- patient. Explain how this event or communication can adversely affect patient.
How does it affect the employee’s satisfaction with work. (Give each person a first name) You could also create your own fictional scenario or describe an interaction from a movie or program.
Tell the story….what happened? Put details in about the workplace environment. (2 paragraphs)
What are 2 negative possible outcomes of this interaction? (1-2 paragraphs)
End the case study with asking the question: What should be done, and by whom, to resolve this problem?
part 1 Describe which of the top 10 “dos and don’ts” is most challenging for you.
Explain why it would be important for you to improve any areas that you deem challenging, based on importance of effective business communications.
Describe the benefits and include a minimum of one scholarly and/or credible source to support your response.
part two
Explain the appropriate times to use first person and when to use third person, according to Types of Writing.
Describe the three elements of “Academic Voice” and how you will incorporate these elements into your academic writing.
Describe the goal of research writing and why it is important to “follow the evidence” and use the evidence to draw conclusions.
Business Communications
Explain how you can apply material from the reading and lecture to your professional life, now or in the future. Use the material from the reading and lecture to explain how specifically you can work to improve as a communicator.
