Conflict Management and Team Dynamics
Description
Course description: This course addresses team dynamics of organizations in an increasingly
complex work environment. Group behavior, team building, and decision making are examined.
Theories and issues of leadership as well as the implications of power, politics, and conflict in
the workplace are discussed. There is an emphasis on the development of a better understanding
of individual and group interactions and the components and styles of effective negotiation. A
greater appreciation of organizational culture and diversity, and an understanding of managing
change is applied to real-world scenarios.
Write 3 learning statements of a frontline leader for each of the following course outcomes. Instructions for learning statements below.
Step Process:
Step One: Select one course outcome.
Step Two: Determine the level of learning of the OUTCOME using Bloom’s Taxonomy.
a.) Review the first word of the outcome, which is an action verb
b.) Look at a Bloom’s list of action verbs and determine where the action verb falls
Step Three: Consider an example of your specific learning that falls within the same level of learning
a.) Use an action verb at the same level of learning as the outcome to create your Learning Statement
Step Four: Repeat the process for the same outcome so that there are two or three Learning Statements per outcome
Step Five: Begin the process again for each outcome.
Helpful Exercise:
Formula for crafting strong learning statements: Verb + What they do (behavior) + Why they do it Try this exercise below as you address each outcome. Ask yourself: They learned how to “INSERT OUTCOME” by _______________ and _________________ and ___________________. As you answer the question, use the learning to draft your learning statements. Be specific with your answers to the question and then go to Blooms and make sure that you use an action verb at the corresponding level.
Outcomes:
1.) Examine the strengths and weaknesses of a team in various situations.
2.) Recommend a process for building an effective team.
3.) Explain how diversity benefits a working team.
4.) MT340-4-Develop team problem-solving procedures.
5.) Develop creative and critical thinking in teams.
6.) Apply conflict management, negotiation, and leadership principles to issues of professional practice.
