Wk8
Crisis management is having the ability to do and say the right things under extraordinary pressure.
O. C. Ferrell emphasizes the importance of customers as stakeholders, but also stresses developing a company ethics program that balances the needs of all stakeholders in the business. To properly develop such a program, Ferrell recommends that a business should do which of the following?
Create a suggestion system, like a digital suggestion box, for stakeholders to provide their input about the company.
Establish a social media presence and monitor comments to track stakeholder interests and preferences.
James Haggerty (2015) wrote that all crises are now legal crises, and gives 3 reasons for this. Which of the following are his 3 reasons? (Check 3)
Which of the following is NOT important or essential in an ethic of care approach in a crisis situation?
If the circumstances of a crisis situation causes the organization to be unable to meet its contract with a major customer, which of the following is the ideal remedy to avoid damages for breach of contract?
Unilever is an example of practicing which of the following?