Operations Management
Analyse the process for possible improvements, using operations management tools, techniques and frameworks
Critically discuss the benefits, quantitative and qualitative, of your ‘improved’ process. Compare your observations of the organisation selected with the operations management literature.
Examples of issues that might be discussed include the following themes:
What does process improvement mean to an organisation (Lean, Agile or Resilient)?
What factors influence the future state?
What mechanisms exist to ensure continuous improvement?
Are these mechanisms adequate and if not, how could they be improved?