Choose a patient-care situation in which the RN should intervene and advocate for the patient. An example of such a situation might be when a patient has not been given complete informed consent
Describe the clinical situation concisely and descriptively. It can be an actual situation or a hypothetical one.
USE YOUR TEXTBOOK, CLASS SLIDES/LECTURES, and NOTES-– cite page numbers from your book whenever possible. Explain concepts thoroughly.
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Section 1: Pick an employment law/legal statute from any of the chapters in your textbook (this includes chapters that we have not yet covered). Clearly identify the employment law that you have chosen and describe its’ provisions in your own words (i.e. do not just copy and paste from your textbook).
Section 2: Explain why this law/legal statue is important for managers. Create a hypothetical scenario in which a manager must deal with an employee related to this law/legal statute.
Section 3: Find two (2) separate employment-related current events related to this employment law/legal statue that have occurred within the past 5 years. Summarize each current event and explain their relevance for an HR manager. Make sure to include the two current event sources in your references page.
Section 4: In your opinion, do you believe that this law is adequate and offers sufficient protections for employees and for employers? Why or why not? What could be changed about this law to improve it?
What are some potential drivers of the decreased customer satisfaction and increased call volume?
What data supports these findings and how did you come to these conclusions?
What are some potential recommendations to improve these issues?
What are the benefits of implementing your recommendations?are there any potential service level impacts?
What is the overall NPS score ?How could the overall TCO be reduced?Build a Hypothetical Action Plan to improve Performance
Include a slide on what you think the challenges the Telco industry are facing and how these could impact the overall CX
