Key Questions
What are key questions for production and operations management?
What are key questions for production and operations management for process improvement professionals?
What are key questions for voice of the customer?
Tag: MBA Operations Management
Discuss the need for changes in logistics and operations management policies of business based on your selected sustainability issue.
Supply chain and logistics
PROPER REFERENCING
Awareness of sustainability issues is growing among businesses, customers,communities and legislators. As a result, sustainability has become increasingly important for many companies in recent years, forcing changes to logistics and operations. New policies, new business models, technologies and investments have been the result.
How have logistics and operations management changed? In your essay you are required to cover two themes:
Identify ONE particular sustainability issue (include climate change, water shortages, air quality, resource depletion, etc.).
Discuss the need for changes in logistics and operations management policies of business based on your selected sustainability issue.
Discuss the process of adaptation as companies alter their strategies in response to sustainability concerns. Use at least: sustainable warehousing, reverse logistics, green product design, ethical procurement. Your essay should discuss the cost of adaptation and the potential impact for companies that fail to adapt their supply chain strategies in the face of sustainability concerns.
Describe a customer experience you had where the good or service or both were unsatisfactory (defective product, errors,mistakes or poor customer service)How might this organization have handled it better?
Describe a customer experience you had where the good or service or both were unsatisfactory (defective product, errors,mistakes or poor customer service)
How might this organization have handled it better?
How could operations management have helped?
Following the guidelines provided below, conduct a quantitative analysis of the restaurant operation to identify the bottleneck in the process and to calculate how long customers might have to wait to be served.
Operations Management (MBA)
MBA Operations Management
Case Study Analysis – The Paramount Diner (60%)
The case describes the Paramount: a 44-seat diner in the Beacon Hill neighbourhood of Boston, Massachusetts.
The restaurant is a popular favourite among locals and tourists particularly for brunch on weekends, when queues can stretch down the street.
The case study focuses on the restaurant’s unusual seating policy and a recent increase in the popularity of carryout orders.
The purpose of this case study are threefold: firstly, to critically evaluate the Theory of Swift Even Flow and to apply it to a practical situation; secondly, to provide students the opportunity to practice basic process analysis concepts, such as cycle time, throughput time, input rates, output rates, bottlenecks and utilization;; and thirdly, to enable students to consider the interrelationships between the design of an operation and the corresponding behaviours of customers and employees.
The Case Study Analysis is divided into four sections. Students are required to complete:
1. Process Analysis
a) Following the guidelines provided below, conduct a quantitative analysis of the restaurant operation to identify the bottleneck in the process and to calculate how long customers might have to wait to be served.
b) Explain how the unusual seating policy is an operations management tool.
(250 words for 1 b)