Data Analysis Case study
What are some potential drivers of the decreased customer satisfaction and increased call volume?
What data supports these findings and how did you come to these conclusions?
What are some potential recommendations to improve these issues?
What are the benefits of implementing your recommendations?are there any potential service level impacts?
What is the overall NPS score ?How could the overall TCO be reduced?Build a Hypothetical Action Plan to improve Performance
Include a slide on what you think the challenges the Telco industry are facing and how these could impact the overall CX
