Answer the following questions as if you were watching the challenge take place.
What did that person do to escalate the communication challenge?
What could that person have done to de-escalate the communication challenge?
What must that person be saying and/or doing for me to say that he/she has achieved the communication goal that he or she shares with you?
Describe the potential surroundings – specific room, physical surroundings and so forth. Include an explanation of how your physical surroundings might affect your plan negatively, positively, or both.
Describe the people who will potentially participate in this communication event
What will be the elements of the conversation?
How might the other person respond?
What could go well?
What might derail your success in meeting your communication goal?
