Why are call center employees voluntarily leaving the company at such a high rate?

Affinity Diagram and Root Cause Analysis

Example “Why” Question: Why are call center employees voluntarily leaving the company at such a high rate?

Identify a high-level problem in your business or industry. Consider areas where the organization or department is not meeting metrics (example: low customer satisfaction, attrition problems, defects, etc.).

Why are call center employees voluntarily leaving the company at such a high rate?